Requesting a Password reset or an MATC account support
Phishing, Suspicious Email, Malware infections, Unauthorized Access, Account Compromise, or Data loss or breach
Requesting new / update to a software program.
Request hardware and peripherals ( i.e., mouse, keyboard. etc.)
Request for AV / Instructional Media for classroom and conference room support.
Requesting Technical Services / Networking Support.
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.
Onboarding a new employee.
Report a printer outage in a classroom. For hardware issues please refer to the PaperCut Copier/Printer Support document placed above or near your printer. You may need to place a service call. Please call 1-888-432-5556, provide your machine ID#, found either the sticker on the front of your printer or the support document posted. A Gordon Flesch Company technician will be dispatched.
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.