Popular Services
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.
Requesting a Password reset or an MATC account support
Requesting Technical Services / Networking Support.
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
Requesting new / update to a software program.
Use this form to submit business case here for MATC Technology Data Governance Council Review.
Report a printer outage in a classroom. For hardware issues please refer to the PaperCut Copier/Printer Support document placed above or near your printer. You may need to place a service call. Please call 1-888-432-5556, provide your machine ID#, found either the sticker on the front of your printer or the support document posted. A Gordon Flesch Company technician will be dispatched.
You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.
Request for AV / Instructional Media for classroom and conference room support.
Phishing, Suspicious Email, Malware infections, Unauthorized Access, Account Compromise, or Data loss or breach
New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.
Information Technology offers support on software that is purchased by and licensed to MATC.
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
Use this to request a new user to be added to the Perceptive Content (ImageNow) system
The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.
Milwaukee Area Technical College employees and students are automatically granted basic account access to MATC resources. These accounts must be activated by new clients before they will be available for use.
Questions and issues regarding online student applications and student application user accounts.
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)
General questions regarding ImageNow.