Popular Services
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.
Requesting a Password reset or an MATC account support
Requesting Technical Services / Networking Support.
Requesting new / update to a software program.
Request for AV / Instructional Media for classroom and conference room support.
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
Use this form to submit business case here for MATC Technology Data Governance Council Review.
Report a printer outage in a classroom. For hardware issues please refer to the PaperCut Copier/Printer Support document placed above or near your printer. You may need to place a service call. Please call 1-888-432-5556, provide your machine ID#, found either the sticker on the front of your printer or the support document posted. A Gordon Flesch Company technician will be dispatched.
Phishing, Suspicious Email, Malware infections, Unauthorized Access, Account Compromise, or Data loss or breach
The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.
You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.
Information Technology offers support on software that is purchased by and licensed to MATC.
New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
Use this request for Perceptive Content (ImageNow/WebNow) system access for users.
Software can be purchased by MATC faculty, staff and students for personal use. This software is NOT to be installed on MATC equipment. The software can only be purchased online at http://wiscsoftware.wisc.edu/wisc/
e.g. Where's my application? What are my next steps? Who's my point of contact?
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)