Description
Information Technology offers support on software that is purchased by and licensed to MATC.
Clients Responsibility
Any support issues must be reported to the Information Technology helpdesk via telephone or via the online submission of the support ticket. The following information must be provided:
- Name and version of the software package
- Description of the service request including any error messages that are received and the circumstance in which the error occurs.
- The room where the PC is located
- The MATC property tag number(s) of the computer(s) affected
Charge
None
Eligibility
All MATC purchased & licensed software is supported.
Support
An IT Service Desk Technician will evaluate the repair request and forward to the appropriate department for repair. Contact the IT Service Desk by phone at ext. 76541 (414-297-6541), or you may log your own service request by visiting http://www.matc.edu/techelp/got_a_request.cfm
Availability
The IT Service Desk is available via telephone Monday through Friday 8:00AM – 7:00PM and Saturday and Sunday 8:00AM – 4:00PM.