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Services or Offerings?
Business Case - New Technology
  1. Services
  2. Business Cases, Projects and Changes
Use this form to submit business case here for MATC Technology Data Governance Council Review.
Employee Account Name Changes
  1. Services
  2. TD-Accounts & Access
  3. Name Change
The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.
General Admission Application Inquiries
  1. Services
  2. Online Student Admission Applications
e.g. Where's my application? What are my next steps? Who's my point of contact?
Hardware Support
  1. Services
  2. IT Service Request
Request hardware and peripherals ( i.e., mouse, keyboard. etc.)
Onboarding
  1. Services
  2. IT Service Request
Onboarding a new employee.
Online Student Applications Support
  1. Services
  2. Ellucian Recruit System Support
Questions and issues regarding online student applications and student application user accounts.
Password Reset / Account Support
  1. Services
  2. IT Service Request
Requesting a Password reset or an MATC account support
Perceptive Content New User Request
  1. Services
  2. Perceptive Content Support (ImageNow/WebNow)
Use this to request a new user to be added to the Perceptive Content (ImageNow) system
Perceptive Content Permissions Change Request
  1. Services
  2. Perceptive Content Support (ImageNow/WebNow)
Use this request for Perceptive Content (ImageNow/WebNow) system access for users.
Perceptive Content Workflow Changes
  1. Services
  2. Perceptive Content Support (ImageNow/WebNow)
When changes are needed to an existing workflow in Perceptive Content.
Student Admissions Account Support
  1. Services
  2. Online Student Admission Applications
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)
Academic Technology Change Request
  1. Services
  2. IT Service Request
Requesting new / update to a software program.
MATC Account Passwords
  1. Services
  2. TD-Accounts & Access
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
Perceptive Content (ImageNow) General Questions and Support
  1. Services
  2. Perceptive Content Support (ImageNow/WebNow)
General questions regarding ImageNow.
Hardware Request / Issue
  1. Services
  2. IT Service Request
Requesting a laptop.