My Recently Visited Services
Requesting new / update to a software program.
Use this request for Perceptive Content (ImageNow/WebNow) system access for users.
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.
Requesting a Password reset or an MATC account support
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.
Requesting Technical Services / Networking Support.
Report a printer outage in a classroom. For hardware issues please refer to the PaperCut Copier/Printer Support document placed above or near your printer. You may need to place a service call. Please call 1-888-432-5556, provide your machine ID#, found either the sticker on the front of your printer or the support document posted. A Gordon Flesch Company technician will be dispatched.
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)
Software can be purchased by MATC faculty, staff and students for personal use. This software is NOT to be installed on MATC equipment. The software can only be purchased online at http://wiscsoftware.wisc.edu/wisc/
e.g. Where's my application? What are my next steps? Who's my point of contact?
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.
Phishing, Suspicious Email, Malware infections, Unauthorized Access, Account Compromise, or Data loss or breach
Request for AV / Instructional Media for classroom and conference room support.
Use this form to submit business case here for MATC Technology Data Governance Council Review.
General questions regarding ImageNow.
Questions and issues regarding online student applications and student application user accounts.
Information Technology offers support on software that is purchased by and licensed to MATC.