Questions and issues regarding online student applications and student application user accounts.
Requesting an IT piece of Hardware or reporting a Hardware failure.
The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.
Requesting a Password reset or an MATC account support
New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.
Milwaukee Area Technical College employees and students are automatically granted basic account access to MATC resources. These accounts must be activated by new clients before they will be available for use.
Requesting new / update to a software program.
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
General questions regarding ImageNow.
Request for AV / Instructional Media Support.
Request a Printer Install or report a printer / copier issue
You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.
Information Technology offers support on software that is purchased by and licensed to MATC.
Use this to request a new user to be added to the Perceptive Content (ImageNow) system
Use this request for Perceptive Content (ImageNow/WebNow) system access for users.
Software can be purchased by MATC faculty, staff and students for personal use. This software is NOT to be installed on MATC equipment. The software can only be purchased online at
http://wiscsoftware.wisc.edu/wisc/
e.g. Where's my application? What are my next steps? Who's my point of contact?
When changes are needed to an existing workflow in Perceptive Content.
Requesting Technical Services / Networking and IT Security Support.