My Recently Visited Services
Requesting a Password reset or an MATC account support
Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.
Use this request for Perceptive Content (ImageNow/WebNow) system access for users.
New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.
Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)
Report a printer outage in a classroom. For hardware issues please refer to the PaperCut Copier/Printer Support document placed above or near your printer. You may need to place a service call. Please call 1-888-432-5556, provide your machine ID#, found either the sticker on the front of your printer or the support document posted. A Gordon Flesch Company technician will be dispatched.
Information Technology offers support on software that is purchased by and licensed to MATC.
e.g. Where's my application? What are my next steps? Who's my point of contact?
The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.
Milwaukee Area Technical College employees and students are automatically granted basic account access to MATC resources. These accounts must be activated by new clients before they will be available for use.
The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.
Use this to request a new user to be added to the Perceptive Content (ImageNow) system
Request for AV / Instructional Media for classroom and conference room support.
Requesting new / update to a software program.
Cisco, Mobile, or other type of Telecommunication request or reporting a failure.
Questions and issues regarding online student applications and student application user accounts.
When changes are needed to an existing workflow in Perceptive Content.
General questions regarding ImageNow.
Software can be purchased by MATC faculty, staff and students for personal use. This software is NOT to be installed on MATC equipment. The software can only be purchased online at http://wiscsoftware.wisc.edu/wisc/
Use this form to submit business case here for MATC Technology Data Governance Council Review.