Services A-Z (22)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Account Activation

New employees and students must activate their accounts before they will be able to access MATC resources. To activate the account, follow the Activate My MATC Account link on the MATC home page. During the activation process the client will be shown their MATC user ID, will setup their account password and will create their security questions and answers.

Account Creation

Milwaukee Area Technical College employees and students are automatically granted basic account access to MATC resources. These accounts must be activated by new clients before they will be available for use.

AV / Instructional Media

Request for AV / Instructional Media Support.


Desktop Software Request / Issue

Requesting new / update to a software program.


Employee Account Name Changes

The username on your MATC account can be changed only if there has been a spelling error in your name, or in the case of a legal name change.


General Admission Application Inquiries

e.g. Where's my application? What are my next steps? Who's my point of contact?


Hardware Request / Issue

Requesting an IT piece of Hardware or reporting a Hardware failure.


MATC Account Passwords

The following accounts utilize the same username and password and can be changed through the Password Manager application: Gmail, computer login, MyMATC, INFOnline, Blackboard.


Networking and Security

Requesting Technical Services / Networking and IT Security Support.


Office Move

You will need assistance in having your PC, Cisco Phone, and Printer moved to a different location.

Online Student Applications Support

Questions and issues regarding online student applications and student application user accounts.

Other IT Ticket Request / Issue

Use this form to submit a Helpdesk ticket for IT service that was not listed in the other categories.


Password Reset / Account Support

Requesting a Password reset or an MATC account support

Perceptive Content (ImageNow) General Questions and Support

General questions regarding ImageNow.

Perceptive Content New User Request

Use this to request a new user to be added to the Perceptive Content (ImageNow) system

Perceptive Content Permissions Change Request

Use this request for Perceptive Content (ImageNow/WebNow) system access for users.

Perceptive Content Workflow Changes

When changes are needed to an existing workflow in Perceptive Content.


Request a Printer Install or report a printer / copier issue


Software Purchased for Personal Use

Software can be purchased by MATC faculty, staff and students for personal use. This software is NOT to be installed on MATC equipment. The software can only be purchased online at

Software Support

Information Technology offers support on software that is purchased by and licensed to MATC.

Student Admissions Account Support

Questions and issues relating to the student account that was created in order to apply to MATC. (i.e. locked account, password reset, etc.)


Telecommunication Request / Issue

Cisco, Mobile, or other type of Telecommunication request or reporting a failure.